EVCando Help Center

Enter your email address and we send you a 6-digit verification code. There is no password. The first time you log in you also choose your account language and market and agree to the User Agreement and Privacy Policy.

You can change your account language in Settings → General. The interface, Manuals and Wiring text, and emails we send follow that language.

Your email address and market cannot be changed after registration. You can update your display name and workshop name in Settings.

AI conversations, chat controls, History and diagnostic material cards currently use English, regardless of your account language.

An account can be logged in on one device at a time. Logging in on a new device logs out the previous one.

Both are optional. The display name replaces your email prefix in the account menu; the workshop name is only shown on the Settings page. Neither affects your plan, quota or materials.

Choose New Chat, select the vehicle and describe what you are working on or ask a repair question. Include any symptoms or fault codes that may help. Each conversation stays with that vehicle; start a new conversation when working on another vehicle.

A conversation stays with one vehicle to keep the discussion and repair information relevant to that vehicle. Start a new conversation to work on another vehicle.

The assistant uses original manufacturer repair information to guide your repair. Material cards provide the relevant instructions and images available in EVCando. AI can make mistakes, so check the original information and safety notes before acting.

It creates a new conversation that starts from the selected answer or material card, so you can branch off without losing the original conversation.

In the History section of the sidebar. Each entry shows the vehicle, the topic and the date.

Choose Manuals or Wiring in the sidebar, select a vehicle and open a page from the table of contents.

In Manuals, follow the original repair procedures and open illustrations larger to inspect the details. In Wiring, open diagrams full screen, zoom and pan, and follow linked codes to connector details, harness layouts, grounding points or related circuits where available.

Manuals and Wiring text follows your account language. You can show the original text alongside the translation. Numbers, torque values, specifications, part and terminal numbers, and codes keep their original values.

Original illustrations and text inside images stay in their source language.

Availability varies by vehicle and type of repair information. Check vehicle coverage to see what is currently available. A “not available” entry means that information is not yet accessible; it is different from a page loading error. Coverage will expand as more vehicles and repair information are added.

Free includes a limited number of AI answers and Manuals and Wiring pages each month. Check the account menu or Settings → Usage for the amount used and your limits. Settings → Usage also shows the current period and reset time.

Only a successfully produced AI answer counts. Failed or interrupted requests do not use your quota.

Only the first time you open a full page in a period. Browsing the table of contents, reloading a page, or reopening a page you already opened in this period does not count again.

One month after your current period started, counted from your registration date. The exact reset time is shown in Settings → Usage.

PRO gives you access to all supported vehicles and available repair information, with no fixed monthly limit on AI answers or Manuals and Wiring pages.

Open Plans from the account menu (or the "View plans" button when your quota is used up), choose monthly or annual, and complete payment on the Stripe checkout page. Your plan becomes PRO once Stripe confirms the payment. If that first payment is not completed, you stay on Free and the subscription stays unconfirmed; about 23 hours later it expires and you can subscribe again.

Yes, from the Plans page or from Settings → Plan & billing. Switching from monthly to annual takes effect immediately; Stripe charges the difference for the remaining days of the current period. Switching from annual to monthly takes effect at the end of the paid period.

Nothing changes: your current monthly subscription, its current period end and your PRO plan stay exactly as they were. You can update your payment method with Manage in Stripe and try the switch again. This is different from a failed renewal (see the next question).

Your plan returns to Free as soon as we receive the failed payment from Stripe, and Settings → Plan & billing shows "Payment overdue". Stripe retries the payment automatically for a while; you can also pay or update your card with Manage in Stripe. PRO comes back as soon as a payment succeeds. If the retries run out the subscription is canceled, and you can subscribe again from the Plans page. While a payment is still outstanding you cannot start a second subscription.

Choose Manage in Stripe in Settings → Plan & billing (the Plans page also has Manage subscription). Cancellation takes effect at the end of the period you have already paid for; PRO stays active until then. No refunds are issued for the remaining time.

The Plans page shows a preview price in the currency of the market on your account. Checkout is always based on the HKD price; Stripe decides the currency and the final amount you actually see and pay at checkout, based on where you pay from. When no conversion is available it charges in HKD.

Answers and material cards created while you had PRO are locked when PRO ends, and conversations that contain locked content cannot be continued. They become visible again when you subscribe again. You can still start new conversations within the Free quota.

An access level granted by EVCando staff for a limited time. It works exactly like PRO until the date shown in Settings → Plan & billing, then the account returns to Free automatically.