User Agreement

Version: 1.0
Applicable product version: Public Release 1.0
Effective date: September 2026
Service provider: PENTACREST TECHNOLOGY LIMITED, a limited company incorporated in Hong Kong.

1. Formation of the Agreement and Relationship Between Documents

This Agreement is entered into between the user and PENTACREST TECHNOLOGY LIMITED for access to, registration for, and use of the EVcando website, applications and related services. “We”, “us” and “the platform” refer to that service provider. EVcando is the name of the service.

Provided that this Agreement has been displayed to the user or made available through an accessible link, by clicking to agree, creating an account, accessing or continuing to use the services, the user confirms that they have read, understood and agreed to be bound by this Agreement. Users who do not agree must not use the services. Where the product requires express confirmation, the user must complete that confirmation. Before first using repair conversations, the user must also complete the safety acknowledgment required by Section 11 of the Repair Safety Statement.

Section 5 of this Agreement sets out the rules for using content and materials. Section 10 sets out acceptable use requirements and enforcement rules. The following documents are incorporated into this Agreement by reference:

• the Repair Safety Statement;
• the applicable purchase terms displayed at checkout when the user purchases paid services;
• additional terms displayed on product pages for specific features.

The Privacy Policy separately explains the processing of personal information. It does not serve as the user’s blanket consent to all processing activities. At registration, the user acknowledges having read that policy. Where the law requires separate consent for a processing activity, we will obtain that consent separately. Content licenses, account rules, safety rules and enforcement measures do not expand the data processing purposes described in that policy.

If documents conflict, additional terms for a specific feature take precedence only for matters expressly agreed for that feature. Purchases, renewals, cancellations and refunds are governed by Section 8 and the applicable purchase terms displayed at checkout. Unless a change is expressly agreed in writing, warranty disclaimers, indemnification, accident liability and aggregate liability caps are governed uniformly by Sections 12–14 and are not modified by safety notices, displayed materials, support communications or AI answers. This Agreement governs other matters, subject to the precedence of mandatory provisions of applicable law.

Important terms: Users must independently verify materials and AI answers and bear the associated risks of use. Section 7 addresses repair responsibility. Sections 12–14 address disclaimers of warranties, user indemnification, exclusions of accident liability and losses, and liability caps. The Repair Safety Statement further addresses high-risk operations, stop-work requirements, and risks of death, injury and property damage. Users should read these provisions before accepting this Agreement.

2. Nature and Scope of the Services

EVcando provides automotive repair information retrieval, display, organization and AI-assisted analysis services. Public Release 1.0 is expected to include new conversations, repair manuals, wiring diagrams, history, accounts, entitlements and related support features. Actual availability is determined by what the product displays at the relevant time.

The services may display original repair materials, on-site information supplied by users, AI inferences based on source materials, general AI repair advice, and public internet materials that may be provided and clearly identified in the future. These types of information differ in source and reliability, as detailed in the Repair Safety Statement.

The platform may provide step-by-step reference information, but the services are not an on-site inspection, repair service, vehicle safety certification, compliance inspection, certification of roadworthiness, recall notification service or emergency assistance service. We do not possess the vehicle or control the repair environment, tools, personnel or operating procedures. We do not represent any vehicle manufacturer, parts supplier, repair business, insurer or regulator.

Payment purchases access to the relevant features and content. It does not purchase a guarantee of successful diagnosis, completed repairs, cost savings or vehicle safety. Support communications and reviews of reported answers do not constitute supervision of the user’s repair work.

The services are primarily intended for automotive repair settings, but users are not differentiated by professional status. Individual vehicle owners may use the services, but every user may act only within the limits of their knowledge, qualifications, authorization and ability.

Unreleased vehicle models, materials, languages, markets, clients or features do not constitute service commitments. We may add, modify, restrict, suspend or discontinue features in accordance with law. Paid services will be handled in accordance with applicable law, this Agreement and the applicable purchase terms displayed at checkout.

We plan to expand coverage in batches, adding new vehicle models and further information, materials or features for existing models. Availability depends on the vehicle models, variants, material types and features actually released. Listing a model does not mean that all its model years, variants, systems, procedures or material types are supported.

Roadmaps, planned batches, estimated release dates, release schedules, previews and statements about future coverage or content are estimates of current plans only. They are not commitments or guarantees of delivery, timing, scope, completeness or continued development. We may modify, delay, reorder or cancel these plans. Before purchasing or renewing, users must assess current availability and their actual needs, and must not treat planned additions as already available parts of the services. Expressly agreed purchase commitments and obligations that cannot lawfully be excluded remain unaffected.

3. User Eligibility

Users must have reached the legal age required to enter into this Agreement in their location and have full capacity to contract. Users acting on behalf of others represent that they are fully authorized to do so.

Users are responsible for determining whether they have the licenses, training, premises, tools, insurance and other legally required qualifications for the relevant repairs, diagnosis, programming, testing or road testing.

Our failure to verify a user’s occupation or qualifications does not mean that we endorse their competence or undertake any duty to supervise, train or review licenses.

4. Accounts, Login and Markets

Accounts are registered and accessed using email verification codes; no user password is created. Users must ensure that their email address is genuine, valid and under their own control, and must protect their email account, verification codes and logged-in devices.

Public Release 1.0 does not provide repair-shop, team or shared accounts. Each account may be used only by the registered user. Where several people in the same repair business use the services, each must register separately and obtain the appropriate entitlements.

An account may be logged in on only one device at a time. Logging in on a new device may automatically log out the previous device. Users may change devices at different times and access account history within the limits of their current entitlements.

Users must provide true, accurate and complete information actually required by the product, and promptly update information that can be changed. If concerns arise regarding payment, region, identity, account sharing, unusual access or abuse, we may request reasonable evidence relating to identity, business, occupation, address, payment authorization or other relevant matters. We may restrict or suspend services during verification.

Users may change their account language in settings. The market confirmed at registration cannot be changed. The market determines vehicle display names and the applicable price list, but does not determine the billing currency, which is determined and displayed during checkout. Market selection does not change internal vehicle identity, diagnostic-material associations or history, and does not necessarily represent the user’s tax residence, place of residence or the region to which materials apply.

Where the product permits market selection, selecting an available market alone is not a violation. Users must not provide false location, billing or payment information, or use technical means, another person’s identity, account resale or sham transactions to evade taxes or payment restrictions or obtain transaction terms not otherwise offered to them.

To the extent permitted by applicable law, users are responsible for account activity resulting from a failure to properly protect their email, verification codes or devices. Users must promptly notify us of suspected unauthorized access and cooperate with reasonable security measures. Giving notice does not itself cancel charges, reverse completed actions or relieve users of responsibility for their own acts or omissions.

5. Ownership of Content and Materials, and License to Use

5.1 Platform Materials and Ownership

“Platform Materials” include repair manuals, wiring diagrams, technical specifications, component locations, removal and installation procedures, diagnostic procedures, material cards, source references, indexes, translations, summaries, annotations, conversation history and other content displayed, generated, organized or provided through EVcando.

Platform Materials may include platform-owned content, third-party materials, user information, AI inferences and general advice. Source labels identify the nature of information or the stated source. They do not guarantee ownership, authorization, accuracy, completeness or applicability, and do not expand the rights granted under this Agreement.

Third-party materials, including trademarks, vehicle model names, illustrations, text and other protected content, remain the property of their respective rights holders. Displaying such content does not transfer ownership or imply endorsement, sponsorship or certification of the services by manufacturers, publishers or other third parties.

To the extent permitted by law, we hold the applicable rights in database structures, selection and arrangement of materials, indexing systems, retrieval relationships, translations, summaries, annotations, interfaces, watermarks, software and other added-value works that we create. Registration, subscription, payment, browsing or technical accessibility does not imply any transfer of rights or additional license.

Users retain their existing rights in their own content. Incorporating User Content into a conversation does not transfer those rights to us. Users may use expression specifically generated by AI on a non-exclusive basis for their own lawful repair, diagnostic or related activities, to the extent that it does not contain underlying Platform Materials, third-party content or the rights of others. Outputs may be identical or similar to content received by other users. This permission grants no rights in underlying models, source content or other users’ outputs.

5.2 Limited Access and Permitted Use

While users comply with this Agreement and hold the required entitlements, we grant a limited, revocable, non-exclusive, non-transferable and non-sublicensable right of access, permitting users only to:

• view Platform Materials they are currently entitled to access within the service interface;
• use materials for lawful repair, diagnosis, fault analysis, inspection or learning in which they personally participate;
• consult their own previously and lawfully created conversation and material records that their current entitlements permit them to access;
• make temporary working notes reasonably necessary for the current repair task, or retain a small number of isolated reference excerpts, including a small number of screenshots within that scope, without creating a database, archive or distribution medium that substitutes for Platform Materials or the services.

“Current repair task” does not restrict lawful consultation of history. Visibility of historical content depends on entitlements at the time of creation and viewing; Section 8 sets out locking and restoration rules. This license does not grant ownership of materials or rights to a permanent offline library, public distribution, resale or database extraction.

5.3 Restrictions on Copying, Screenshots, Export and Distribution

Except for the limited working notes and excerpts permitted by Section 5.2, permission to access does not constitute permission to copy, download, export, save, distribute or commercialize materials. Unless mandatory law provides otherwise or we expressly permit it in writing, users must not:

• take screenshots, record screens, photograph, copy, print, download, export or save Platform Materials in bulk, continuously, systematically or at high frequency;
• use optical character recognition, crawlers, scripts, automated clicking, browser automation, data interfaces, screen-recording tools, substitute accounts or human crowdsourcing to extract, reconstruct or aggregate Platform Materials;
• accumulate isolated screenshots, notes or excerpts into a personal, repair-shop, business or third-party database, or create a substitute repair library, question-and-answer database, search service, training dataset or competing product;
• provide, display, forward, livestream, screen-cast, sell, rent, license or publicly publish Platform Materials to customers, colleagues, other repair shops, groups, websites, platforms, models or other third parties;
• use Platform Materials to train, fine-tune, evaluate or enhance models, or otherwise circumvent normal subscription use;
• remove, obscure or modify watermarks, source labels, copyright notices, access identifiers, safety warnings or other rights-management information.

These restrictions also apply to extraction in segments through AI prompts, and to collection or distribution through translation, paraphrasing, summarization, reformatting, reconstruction of tables or other transformations. Splitting activities across accounts, devices, conversations, history, markets, dates or smaller individual requests does not make them authorized.

The ability of a device or software to take screenshots, copy or record screens does not constitute permission, nor does the absence of technical blocking. Normal, occasional use proportionate to an actual repair task does not automatically become a violation merely because the user views complete materials or procedures. We may assess frequency, volume, continuity, purpose, recipients and account behavior together.

This section does not restrict users’ own content or uses expressly permitted under Sections 5.1 and 5.2. Those permissions must not, however, be used to extract or distribute underlying Platform Materials or third-party content contained within them.

5.4 End of Account Access and Entitlements

Platform Materials are for the personal use of the account holder who has obtained access. Section 10.2 addresses prohibited account sharing, access for others through screen sharing, cross-region arbitrage and similar conduct.

Users must stop unauthorized extraction or distribution and, as required, remove unauthorized copies within their control, disable sharing and cooperate with remediation, subject to applicable law and evidence-retention requirements. Subscription expiry alone does not require deletion of lawful working notes or isolated excerpts permitted under Section 5.2, nor does it authorize further copying, distribution or circumvention of history locks.

5.5 Watermarks and Content Protection

We may include account identifiers, timestamps or other traceable watermarks; record access times, devices, sessions, request frequency, material page numbers and security events; and use reasonable measures such as rate limits, device restrictions, anomaly detection, verification codes and manual review.

Users must not test, remove, bypass, interfere with or reverse-engineer protective measures without authorization. These measures are intended to deter, identify and investigate abuse; they do not guarantee prevention of every screenshot, screen recording, disclosure or infringement. The absence of a watermark, warning, block or immediate enforcement does not expand the license. AI answers also have no authority to grant exceptions. Related processing of personal information is governed by the Privacy Policy.

5.6 Rights Notices and Handling

Rights holders who believe that Platform Materials infringe their lawful rights may send a notice to contact@evcando.com identifying the rights holder, the basis of the rights, the content location, the specific claim, contact details and a statement of truthfulness.

We may investigate, restrict access, temporarily take down or delete content, request further evidence or forward a notice to the relevant user. These measures do not constitute an admission of infringement, ownership or liability. Users who object to the handling may respond with factual and legal grounds through the method specified in the notice. Sections 10 and 13 govern related enforcement, appeals and recovery of losses.

6. User Content

“User Content” includes text, fault codes, measurement data, judgments, images, audio, files, feedback and other information submitted by users.

Users retain the rights they lawfully hold in User Content and represent that they have the right to submit it and permit us to process it. Users must not submit personal information, trade secrets, confidential information or materials infringing others’ rights that they are not entitled to process.

Before submitting another person’s information or materials, users must obtain the authorization needed for that submission and the processing activities described in the Privacy Policy, and provide the necessary notices. The availability of input or upload features does not mean that particular content may lawfully be submitted.

Users represent that their submissions and instructions to us have a valid legal basis, including any necessary consent or authorization. Users are responsible for failing to obtain the relevant authorization, provide necessary notices, or comply with confidentiality obligations and third-party rights. Receiving, storing, automatically processing or reviewing content does not mean that we have verified or endorsed the user’s authorization. To the fullest extent permitted by law, we are not responsible for unauthorized submissions or unlawful instructions by users; users must fulfill the indemnification obligations in Section 13. Our own obligations that cannot lawfully be excluded remain unaffected.

Before submission, users must remove or obscure information unrelated to repair or support purposes and must not rely on us to identify or obscure every item of personal or confidential information. Where we reasonably request it, users must provide evidence of authorization or another basis for processing. On discovering that unauthorized information has been submitted, users must immediately stop further unauthorized submissions, promptly notify us and cooperate with lawful correction, restriction, deletion, notification and other remedial measures.

Users grant us a non-exclusive, worldwide, royalty-free license to process User Content for the period and to the extent necessary to provide, host, reproduce, technically convert, transmit, display, protect, troubleshoot, review and improve the services. Suppliers carrying out the relevant work may process it within the limits of their obligations. This license does not authorize us to use User Content for purposes unrelated to the services. Processing of personal information is governed by the Privacy Policy.

User Content, descriptions of on-site conditions and user judgments may be inaccurate or incomplete. We may provide services based on submitted information and are not responsible for verifying whether users have truthfully and fully described the vehicle or on-site conditions.

We may use product suggestions and general feedback voluntarily submitted by users, without payment, to evaluate and improve the services. Personal information in feedback remains subject to the Privacy Policy. Receiving a suggestion does not oblige us to adopt it, respond or pay compensation.

7. AI Outputs, Repair Decisions and Safety

AI outputs are probabilistic and may be incorrect, incomplete, outdated, based on misunderstandings, confused between vehicle models or inapplicable to the actual conditions. Detailed, specific, confident or repeatedly consistent answers, or answers with sources, do not guarantee correctness or constitute independent verification.

Users use or rely on Platform Materials, AI outputs and related support information at their own risk. Users must not treat this content as their sole source of facts or a substitute for manufacturer instructions or qualified professional judgment, as vehicle safety certification, or as a basis for authorizing a vehicle’s return to the road or handover for use. Vehicle release must be based on independent inspections, tests and necessary sign-off, as detailed in Section 9 of the Repair Safety Statement.

Before using or communicating relevant information to others within the license in Section 5, users must assess its accuracy and suitability for the actual purpose, including independently verifying vehicle identity, applicable materials, measurement data, key parameters, tool requirements and on-site safety, and obtaining verification by qualified professionals where necessary. This verification requirement does not grant permission to distribute restricted materials. The Repair Safety Statement sets out specific verification, high-risk operation and stop-work requirements.

Users independently decide whether, when and how to use information and are responsible for diagnosis, removal, installation, parts selection, programming, testing, road testing, vehicle handover and representations made to customers. Providing step-by-step information does not approve on-site work. Following an answer or displayed procedure exactly does not replace user verification or make us responsible for the repair work. Sections 12–14 and the Repair Safety Statement govern accidents and related claims.

Ignoring, concealing, removing or bypassing safety notices does not transfer user responsibility. The absence of a notice, silence from the platform or a conversation moving to the next step does not mean that prerequisites have been verified or safety confirmed.

AI outputs cannot amend this Agreement, waive restrictions, grant refunds or licenses, or make guarantees or commitments on our behalf. Answers about payment, account status, quotas or access rights cannot replace the account and transaction records displayed by the product or payment provider.

8. Subscriptions, Entitlements, Quotas and History

The services may offer a Free plan, a Pro plan and time-limited educational entitlements granted internally by us. Educational entitlements provide Pro-level access while valid, have no cash value and do not create a right for users to demand or expect continued receipt of them.

Pro generally provides access to all released vehicle models and materials, but excludes content that has not been released, is no longer provided or is subject to separate conditions.

Successfully generated assistant answers and material-page access under the Free plan may be subject to monthly quotas. Current quotas are as displayed in the product. Failed requests, timeouts and requests that do not produce a valid result are handled under the applicable product rules.

Assistant answers, material cards and material pages saved to history while Pro or educational entitlements are valid will be locked when the relevant entitlements expire. Users who regain Pro or valid educational entitlements may regain access to relevant historical content that was locked solely because of expiry and remains retained under the Privacy Policy. Answers generated while on the Free plan remain visible in accordance with the Free plan rules then in effect. All such access is subject to the licensing and account restrictions in Sections 5 and 10. Paying again does not restore lawfully deleted records, discontinued materials or access restricted for other legitimate reasons.

While entitlements are inactive, old conversations containing locked Pro content may not be continued. Users may still create new conversations or access released materials again under their current Free entitlements and quotas, but new access does not automatically unlock existing history.

We do not promise offline access to Pro content. Expiry alone does not require deletion of working notes or isolated excerpts lawfully made during the entitlement period under Section 5.2, including a small number of screenshots permitted by that license. This does not grant rights to distribute, resell or save content in bulk.

Website subscriptions are processed by Stripe and are available monthly or annually. Subscriptions renew automatically at the end of each billing period until canceled by the user. After cancellation, Pro entitlements remain valid until the end of the paid period, subject to access restrictions, suspension or termination imposed by law or under Section 10. Pro entitlements take effect only after successful payment is confirmed. When a paid period ends without successful renewal, the account returns to the Free plan unless other valid Pro or educational entitlements apply.

Users must cancel through the subscription management entry provided by their purchase channel. Users who cannot access it should contact support. Logging out, uninstalling an application or stopping use alone does not cancel a subscription. Users remain responsible for charges properly due for the relevant period before cancellation takes effect.

Purchases, renewals, cancellations, taxes and refunds are governed by this Agreement, the applicable purchase terms displayed at checkout and applicable law. Charges and compensation following enforcement for user violations are governed by Section 10.7. Other refund matters remain governed by this section, applicable purchase terms and applicable law.

Subscription fees purchase access under the applicable plan during the relevant service period. They do not purchase a fixed quantity of future additions or a promise that coverage will remain the same across different periods. The later addition of vehicle models, materials, information or features does not itself mean that earlier service periods were defective or entitle current or former users to refunds, price adjustments, credits, subscription extensions, damages or any other compensation for earlier or current periods. Modification, delay or cancellation of planned additions likewise does not independently create such rights. This paragraph does not exclude remedies for failure to fulfill expressly agreed purchase commitments or remedies that cannot lawfully be excluded.

9. Privacy and Service Records

We store account information, conversations, material references, branch relationships, entitlement status, usage records and necessary security logs on our servers to provide history, restore conversations, enforce access controls, improve quality, troubleshoot issues, prevent abuse and resolve disputes.

Authorized personnel may review relevant conversations to the extent necessary for their duties. Where the services use model, hosting, email, payment or other providers, those providers may process relevant data to the extent necessary to provide the services.

The Privacy Policy describes data categories, purposes, recipients, cross-border processing, retention and user rights.

History is a service feature and does not replace repair records, customer records or evidence that users must independently retain. Retention of a record does not grant permanent access or override entitlement rules. Users must retain records needed for their work through methods permitted by Section 5 of this Agreement and applicable law.

10. Acceptable Use, Monitoring, Enforcement and Appeals

10.1 Scope and Prohibition on Circumvention

This section applies to accounts, AI conversations, repair materials, history, subscriptions and other service features. Users must not engage in, direct, assist or use automated tools for prohibited conduct, attempt it, test whether it can be done, or evade detection and enforcement. Conduct through other people, accounts, devices or services is equally restricted. Calling conduct research, evaluation, testing, education or personal use does not authorize it.

Section 5 sets out the full restrictions on extraction, distribution and competitive use of materials. These cannot be circumvented through AI transformations, split requests or history.

10.2 Account, Identity, Payment and Market Abuse

Users must not:

• provide false, misleading, impersonated or outdated registration, identity, contact, billing, tax or payment information;
• share, lend, rent, sell or transfer accounts, verification codes, login sessions or devices that allow others to access an account; arrange for multiple people to take turns using one account; or control another person’s account without authorization;
• continuously provide Platform Materials to people without the required entitlements through screen sharing, remote control, livestreaming, screen casting, searching, viewing or downloading on their behalf, or forwarding results; or use a personal account as a substitute for a team account that is not yet offered;
• use stolen, unauthorized, disputed or unlawfully obtained payment methods, or evade payment through false refunds, abusive chargebacks, repeated or bulk registration, misuse of offers or similar means;
• circumvent market, pricing, tax, payment, entitlement or risk-control restrictions through false identity or billing information, payments under another person’s name, proxy networks, technical disguise, account resale or other deception, for cross-region arbitrage, resale or access on behalf of others;
• purchase, control or operate accounts from other regions or belonging to other parties for those purposes;
• use new accounts, other people’s accounts, other devices or other means to bypass verification, suspension or termination measures.

Where the platform allows users to select an available market, selecting one alone is not a violation. Users must still ensure that their information is true and bear the tax, payment, availability and legal consequences of their choice. This must not be used to evade taxes, provide false information, resell services or give access to people without the required entitlements.

10.3 System, Security and Model Abuse

Users must not:

• probe, scan, test or exploit vulnerabilities in the platform, models, interfaces, infrastructure or service providers without authorization;
• bypass authentication, device restrictions, subscription entitlements, usage limits, access controls, rate limits, watermarks, content protection or safety warnings;
• use prompt injection, role-playing, encoding, split requests or similar methods to extract system prompts, hidden instructions, model configurations, keys, internal rules, unreleased materials or other restricted information;
• reverse-engineer, decrypt, interfere with or stress-test platform software, interfaces, model behavior or protective measures without authorization;
• distribute malware, carry out denial-of-service attacks, consume resources abnormally or interfere with the platform or other users;
• impersonate the platform, employees, manufacturers, certification bodies or other parties, or falsify outputs, sources or certification relationships;
• use outputs to deceive customers, insurers, regulators or other third parties, conceal that outputs are AI-generated, or pass them off as human-generated content.

10.4 Dangerous, Unlawful and Improper Repair Uses

Users must not:

• carry out unlawful repairs, tamper with safety systems, evade mandatory inspections, commit odometer fraud or vehicle theft, make unlawful modifications or engage in other illegal conduct;
• ask or induce the platform to remove, bypass or weaken safety warnings concerning high voltage, lifting, braking, steering, airbags, battery thermal runaway or similar risks;
• rely on outputs to perform high-risk operations without the necessary qualifications, training, tools, protection, premises or power-isolation conditions;
• act directly on outputs while knowing that vehicle identity, components, wiring, market version or on-site conditions are uncertain;
• represent outputs as on-site inspections, statutory inspections, manufacturer authorization, professional certification or guarantees of repair quality;
• use the services to injure people, damage property or instruct others to engage in dangerous conduct.

These restrictions do not mean that we are responsible for determining competence to perform operations or supervising the site. The absence of blocking, warnings or enforcement does not mean that an operation is approved, safe or lawful. Users must still comply with the Repair Safety Statement. Sections 12–14 govern accident liability and indemnification uniformly.

10.5 Third-Party Rights, Privacy and Unlawful Content

Users must not:

• submit personal information, trade secrets, protected materials, account credentials or other unlawful content they are not entitled to use;
• infringe copyright, trademarks, privacy, data rights, trade secrets or other lawful rights;
• collect information about, identify, track or harass customers, vehicle owners, employees or other people, or disclose their information, without authorization;
• publish defamatory, threatening, fraudulent, discriminatory, unlawful or seriously harmful content;
• falsify, alter or deliberately conceal accident, repair, vehicle or customer information.

Section 6 sets out users’ duties to stop, notify, provide evidence and remediate after unauthorized submission of third-party information. Section 13 addresses indemnification and recovery. Providing upload features or receiving content does not endorse the user’s authorization.

10.6 Monitoring, Verification and Investigation

To protect the services, users and rights holders, we may lawfully use automated and manual methods to analyze accounts, devices, networks, access frequency, material page numbers, request patterns, payment events, reports and other security signals, and may require reasonable evidence relating to identity, billing, payment, occupation, business, devices or intended use.

We need not disclose detection models, thresholds, evidence sources or technical details that could weaken security measures. We may maintain restrictions if users do not cooperate within a reasonable period or the information provided does not resolve reasonable risks. Conduct may be assessed together rather than in isolation by request or account. Staying below technical limits does not imply authorization.

Investigations, reviews and information retention are subject to the Privacy Policy. This section does not separately authorize collection or use of unrelated information, nor guarantee that we will identify or prevent every violation.

10.7 Enforcement and Consequences

If we reasonably believe there is a violation, attempted violation, significant safety or security risk, risk to third-party rights or legal requirement, we may, depending on the nature and risk of the conduct, take one or more of the following measures without prior notice:

• notify, warn or require the conduct to stop;
• restrict access frequency, material pages, devices, sessions, payments, transactions or specific features;
• require a new login, re-verification or additional evidence;
• hide, isolate, delete or stop processing relevant content;
• freeze material entitlements, or suspend or terminate accounts, subscriptions, offers, promotions or educational entitlements;
• refuse new registrations, new payments or restoration of access;
• retain logs and evidence and lawfully notify affected parties, service providers, rights holders or competent authorities;
• recover losses, seek injunctions or preservation orders, or take other lawful measures.

For suspected account sharing, bulk extraction, distribution or resale of materials, watermark removal, circumvention of permissions, extraction of system prompts, payment fraud, cross-region access on behalf of others, endangerment of personal safety or other clearly malicious conduct, we may act immediately without first giving a warning or opportunity to remedy. These measures are not a mandatory sequence. They may be combined, repeated or maintained while risks persist.

To the fullest extent permitted by applicable law, where access is lawfully restricted or services suspended or terminated because the user violates this Agreement, including material-use and safety rules, the user is not entitled on that basis to refunds for used or remaining periods, credits, extensions or other compensation. Refunds or other remedies required by law remain unaffected. Payment, renewal, earlier failure to detect or act, or previous restoration of access does not cure a breach, authorize conduct or require us to restore access. Users must stop violations and cooperate to prevent recurrence. Section 5.4 governs unauthorized copies; Section 13 governs indemnification and remediation costs.

10.8 Appeals

Users who believe an enforcement action is incorrect may submit account information, an accurate statement of facts and supporting materials using the method and within the period specified in the enforcement notice, or to contact@evcando.com. An appeal does not automatically suspend enforcement. We may maintain, modify or withdraw measures based on risks, evidence and legal requirements.

We may withhold some reasons involving security detection, rights-holder information or information that must legally remain confidential. Acknowledging an appeal does not mean that we agree to restore access or admit error. Requests for further review should identify a material factual error or provide relevant additional evidence.

11. Third-Party Services and Content

The services may use third-party model, payment, email, app-store, hosting and other services, or provide third-party links and content. We do not control the continued availability or independent conduct of third-party services.

Third-party services that users independently access, purchase or use directly are governed by the terms between the user and that third party. The involvement of providers we use to deliver EVcando does not mean that users enter into direct contracts with them. Our responsibility for EVcando remains governed by this Agreement.

Displaying repair materials, links, brands, products or services does not imply third-party endorsement, sponsorship or cooperation with us, guarantee their correctness, or grant third-party rights beyond this Agreement. To the extent permitted by applicable law, Sections 12–14 govern warranty exclusions and liability limits relating to third-party content, independent conduct, interruptions or errors.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the services, repair materials, AI outputs and related features are provided “as is” and “as available”. We and our affiliates, personnel and suppliers make no express, implied or statutory warranties, including warranties of accuracy, completeness, timeliness, reliability, safety, non-infringement, merchantability, satisfactory quality, fitness for a particular purpose or warranties arising from trade usage.

We do not guarantee that the services will be continuously available, uninterrupted or error-free, that content will not be lost, changed or accessed without authorization, or that the services will meet users’ particular requirements.

We do not guarantee identification of every hazard, fault, recall, prerequisite or conflict in materials; provision of every necessary warning; resolution of a particular vehicle problem; or proactive checking, ongoing updating and notification to users of changes affecting each historical answer. We do not guarantee successful repairs, cost savings, vehicle safety or prevention of death, injury or property damage.

Materials, answers, references, translations, support replies, estimates, examples and previous successful use do not create additional warranties. Users use or rely on this content at their own risk and must not substitute it for independent verification and necessary professional judgment.

This section does not negate express commitments in this Agreement or applicable purchase terms. Liabilities and rights that cannot lawfully be excluded are governed uniformly by Section 14.7.

13. User Indemnification, Defense and Remediation

To the fullest extent permitted by applicable law, users must defend, indemnify and hold harmless us and our affiliates, personnel and suppliers against third-party claims, investigations, losses, liabilities, judgments, settlements, penalties and reasonable professional fees arising out of or relating to:

• users’ diagnosis, repairs, parts selection, programming, testing, road testing, vehicle handover and other acts or omissions;
• users’ use of, reliance on or provision of service content to others without independent verification, or breach of safety requirements;
• users’ representations to vehicle owners, passengers, customers, employers, insurers or others that we approve, supervise, certify or guarantee repair results;
• User Content, unlawful conduct, infringement of third-party rights or breach of this Agreement;
• users’ submission of others’ information or materials without valid authorization or another valid legal basis, failure to obtain necessary consent or provide necessary notices, breach of confidentiality obligations, or unlawful processing instructions;
• account sharing or resale, cross-region access on behalf of others, bulk extraction, unauthorized distribution of materials, watermark removal or other unauthorized use.

Users must promptly provide us with notices of claims, complaints and accidents relating to those matters, preserve relevant evidence and reasonably cooperate. We may reasonably direct the defense and settlement. Without our written consent, users must not enter into settlements that require us to admit liability, assume obligations or make payments.

In addition to third-party claims, users must, in accordance with law, compensate reasonable losses and necessary costs suffered by us, our affiliates, service providers or relevant rights holders because of the user’s breach of this Agreement. These include investigation, evidence gathering, complaint response, evidence preservation, loss mitigation, restriction of processing, deletion of unauthorized content or copies, notification of affected parties, remediation, legal and other professional assistance, and dispute-handling costs. The absence of third-party litigation does not prevent recovery of losses and costs already incurred. The same loss will not be counted twice.

Indemnification is limited to losses caused by the user’s relevant acts or omissions and lawfully recoverable from that user. Falsely claiming to have consent or authorization does not relieve liability. We may also seek injunctions, preservation measures and other lawful remedies. This section does not require users to bear liabilities that cannot lawfully be transferred to them and does not affect Section 14.7.

14. Accident Liability Exclusions, Excluded Losses and Liability Limits

14.1 Repair and Accident Responsibility

To the fullest extent permitted by applicable law, and subject to Section 14.7, we and the protected parties described in Section 15 are not liable for repair results or accident losses arising from a user’s use of or reliance on the services, Platform Materials, AI outputs or support communications. This exclusion includes errors, omissions, outdated content, inappropriate procedures, incorrect parameters, vehicle-model or market mismatches and missing warnings in materials or answers, as well as cases where users choose to follow an answer or displayed procedure exactly.

Such accident losses include death, personal injury, fire, electric shock, thermal runaway, loss of vehicle control and damage to vehicles, traction batteries, charging equipment, components, tools, premises and other property. Users are responsible for their repair decisions, actual operations, omitted or skipped steps, test drives, road use, handover and commitments to third parties.

We do not possess or control vehicles or repair sites, insure users’ work or assume users’ duties to vehicle owners, customers, passengers, employers, insurers or other third parties. Displaying materials, generating steps, citing sources, giving or omitting warnings, acknowledging a report or failing to respond promptly does not mean that we take over, approve, supervise or certify repairs. Using the services before an accident, following an answer or previous successful use does not itself establish our liability for an accident. If we are nevertheless found liable, the remaining limits and exceptions in this section apply.

14.2 Excluded Categories of Loss

To the fullest extent permitted by applicable law, and subject to Section 14.7, we are not liable for indirect, incidental, special, punitive, exemplary or consequential losses arising from use of, inability to use or reliance on the services.

To the same extent, we are also not liable for rework, towing, replacement vehicles, downtime, business interruption, loss of profits, revenue, opportunities, goodwill, anticipated savings, data or customer relationships, recall costs, insurance costs, penalties or third-party claims borne by users, whether classified in a particular case as direct, indirect or consequential losses.

14.3 Aggregate Liability Cap

To the fullest extent permitted by applicable law, and subject to Section 14.7, our aggregate liability for an event and all related events is capped at the equivalent of one month’s fees actually paid by the user for the relevant paid services before the event. For annual subscriptions, that amount is one-twelfth of the applicable annual fee at the time. Aggregate liability for free services is zero or the minimum amount permitted by law, as legally applicable.

14.4 Aggregation of Related Claims

To the fullest extent permitted by applicable law, and subject to Section 14.7, claims based on the same facts, continuing conduct, the same repair matter or interconnected causes are treated as one claim for the aggregate cap. The cap is not multiplied by differences in claimants, vehicles, legal grounds, protected parties or categories of loss. We and affiliates, personnel and suppliers entitled to invoke the protections of this Agreement are collectively subject to the same cap for the same event.

14.5 Legal Bases of Claims

To the extent permitted by law, the above exclusions, excluded losses and limits apply to relevant claims in contract, tort including negligence, misrepresentation, statute or any other legal basis, whether or not we have been advised of the possibility of loss. Restating the same claim on another legal basis does not increase the liability cap.

14.6 Limits on Remedies

Subject to Section 14.7, where the law does not permit the above exclusions or caps but permits limitations on remedies, our liability is limited to re-supplying the relevant services or paying the reasonable cost of re-supplying them, at our choice where the law permits.

14.7 Common Exceptions and Independent Effect

This Agreement and the Repair Safety Statement do not exclude or limit liability that cannot lawfully be excluded or limited, including, where applicable, death or personal injury caused by our own negligence or that of a party invoking these protections, fraud, willful misconduct and non-excludable consumer rights. This exception applies to all warranty exclusions, use-at-own-risk provisions, indemnities, exclusions of loss, monetary caps and limits on remedies in this Agreement and the Statement. Accepting safety notices does not transfer to users liability that cannot lawfully be transferred.

Each exclusion, exclusion of loss and liability limit applies independently to the extent permitted by law. The inapplicability of one does not invalidate other valid provisions. This section provides the common liability limits for this Agreement and the Repair Safety Statement. Repeated accident-risk notices in other documents do not create additional or separate compensation limits.

15. Protected Parties and Independent Relationship

Except for the exclusions, indemnification and liability-limit protections expressly granted to our affiliates, personnel and suppliers in Sections 12–14, this Agreement creates no contractual rights for third parties. Those protected parties may invoke the relevant protections to the extent permitted by law, and their related liability is aggregated with ours under the cap in Section 14.

Vehicle owners, passengers, repair customers, employers, insurers and other third parties are not beneficiaries of this Agreement. Users have no authority to give them warranties, promise compensation or expand our liability on our behalf.

Users are not our agents, employees, partners, contractors or representatives and have no authority to make representations, commitments or warranties in our name or bind us to obligations.

16. Changes to the Agreement

We may amend this Agreement, including its material-use and acceptable-use rules and the Repair Safety Statement, for legal, regulatory, safety, security, abuse-prevention, product or operational reasons.

For changes with a materially adverse effect on user rights, we will give advance notice by email, in-product notification or other reasonable means as required by law. Where renewed confirmation is legally required, we will obtain it before continued use of the relevant services. Otherwise, continued use after changes take effect constitutes acceptance. Users who disagree must stop using the services and cancel subscriptions before the changes take effect.

Changes urgently required for safety, security, fraud prevention or compliance with law may take immediate effect to the extent permitted by law. We will notify users as soon as reasonably practicable.

17. Governing Law and Dispute Resolution

The contracting entity is PENTACREST TECHNOLOGY LIMITED. This Agreement is governed by the laws of the Hong Kong Special Administrative Region. Subject to mandatory provisions of applicable law, the courts of Hong Kong have exclusive jurisdiction over any dispute arising out of or relating to this Agreement or the services.

Before commencing formal proceedings, the party making a claim should give the other party written notice and allow at least 30 days for discussions, except for urgent injunctive relief, preservation of evidence, intellectual property matters or account-abuse matters.

To the extent permitted by law, disputes must be brought individually and must not be combined with disputes of other users or brought on behalf of other users.

Regardless of the law chosen by this Agreement, users retain local consumer rights that cannot lawfully be excluded by contract.

To the fullest extent permitted by applicable law, claims relating to the services must be brought within one year after the claimant knew or reasonably should have known the relevant facts. Where the law requires a shorter period, that period applies. Where contractual shortening is not permitted, the statutory limitation period applies.

18. General Provisions

Users must not assign this Agreement or their accounts. We may assign this Agreement to an affiliate, business successor or service operator and will notify users as required by law.

If a provision is found invalid or unenforceable, it is to be enforced to the maximum extent permitted by law, and the remaining provisions remain effective.

Our failure to exercise a right immediately does not waive that right. Headings are for reading convenience only and do not affect interpretation.

This Agreement and the documents incorporated into it constitute the entire agreement between the parties concerning the services and supersede prior oral or written representations on the same matters, except for transaction commitments we expressly make at checkout.

We are not liable, to the extent and for the period affected, for delays, interruptions or failures caused by events beyond our reasonable control, including natural disasters, fire, public network or cloud-service failures, government actions, war, civil unrest, labor events, supplier interruptions or large-scale cyberattacks. This paragraph does not exclude payment, refund, data-security or consumer obligations that cannot lawfully be excluded.

Provisions that by their nature should survive termination remain effective, including ownership, use restrictions, data and record retention, indemnification, liability limits, dispute resolution and other protective provisions.

We may send contractual, payment, account, security, safety and legal notices through the registered email address, in-product notifications or other valid contact details supplied by the user. Users must keep their email available and check it promptly. We will comply with any legally required method of delivery or acknowledgment.

We may provide this Agreement and related policies, rules and statements in multiple languages. If language versions are ambiguous or inconsistent, the English version prevails. Mandatory local-language requirements still apply, and no language version may reduce rights that local law does not allow to be excluded.

Customer service and notices: contact@evcando.com.